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MrQ Casino Responsible Gaming

At MrQ Casino, we are deeply committed to providing a safe, fair and enjoyable gaming environment for all our customers. Responsible gaming is not simply a regulatory obligation for us — it is a core part of who we are and how we operate. We believe that gambling should always be a form of entertainment, never a source of financial stress or harm. Our MrQ Casino platform is built with a range of tools and safeguards designed to help you stay in control at every stage of your gaming journey.

Our Commitment to Safer Gambling

We at MrQ take safer gambling seriously. Our platform is licensed and regulated by the UK Gambling Commission under account number 60629, held by Tek Fox Ltd. This means that everything we do — from how we design our games to how we process your data — is governed by strict regulatory standards aimed at protecting players. We are proud to be a casino that puts player wellbeing at the forefront of every decision we make.

Here at MrQ Casino, we work in partnership with leading organisations including GambleAware, GamCare, GAMSTOP and IBAS to ensure that our responsible gaming framework meets the highest standards available in the UK market. Whether you are new to mrq online casino or a long-standing customer, these tools and resources are always available to you.

Who Can Play at MrQ

Our MrQ platform is strictly available to players aged 18 and over who are located in the United Kingdom. We operate exclusively in Great Britain under our UK Gambling Commission licence, and any jurisdiction outside the United Kingdom is considered a Restricted Jurisdiction. We take age verification seriously and require all customers to confirm their name, address and age before deposits can be made.

  • You must be 18 or over to open an account and play at MrQ Casino
  • You must be physically located in the United Kingdom
  • Accessing our site via VPN, proxy or any location-masking service is strictly prohibited
  • Only one account per customer is permitted — duplicate accounts will be closed immediately

Spend Limits — Staying in Control of Your Budget

One of the most important responsible gaming features we offer at MrQ is our Spend Limits system. When you make your first deposit on the mrq casino app or desktop site, you will be asked to set your Spend Limits. These can be configured on a daily, weekly or monthly basis, and are calculated on a net basis that offsets withdrawals against deposits.

At MrQ Casino, we apply the following rules to Spend Limits:

  • Decreases to your Spend Limit take effect immediately
  • Increases are subject to a 24-hour cooling-off period and require explicit confirmation
  • If multiple limits apply to your account, the lowest applicable limit will always prevail
  • All customers returning from self-exclusion have an automatic maximum monthly Spend Limit applied to their account

Reality Checks

We at MrQ provide Reality Check reminders to help you keep track of your time and spending while playing. These on-screen notifications appear at intervals you can set yourself, giving you a clear picture of how long you have been playing and how much you have spent. We encourage all our customers to use this feature as part of a healthy approach to mrq gambling and mrq slots play.

Time-Out

If you feel you need a short break from our MrQ casino, you can activate a Time-Out at any time. Time-Out periods are available from a minimum of 24 hours up to a maximum of 6 weeks. During a Time-Out, you will not be able to access your account, place any bets, or take part in any promotions including mrq free spins or the Friday Night Frenzy.

We strongly encourage you to use this tool if you ever feel that your gaming is becoming something other than entertainment. Our MrQ Casino team is always here to help you access this feature quickly and without judgment.

Self-Exclusion

For customers who feel they need a longer break, we at MrQ offer a comprehensive Self-Exclusion programme. Self-exclusion can be set for a minimum period of 6 months up to a maximum of 5 years, and a permanent self-exclusion option is also available.

How Self-Exclusion Works

  • Once activated, your account is immediately restricted and you will be unable to log in via the mr q login page, mrq login app or any other method
  • Any pending withdrawals at the time of self-exclusion may be forfeited
  • You will be removed from all marketing communications and bonus offers
  • Attempting to access MrQ Casino while self-excluded is a breach of our Terms and Conditions

Reactivating Your Account After Self-Exclusion

We take reactivation requests very seriously. To reactivate your account after self-exclusion, you must submit a written request, complete a verification phone call with our team, and wait through a mandatory 24-hour cooling-off period. This process applies for a period of 7 years after your exclusion ends. Our MrQ support team is available 24/7 via live chat or at support@mrq.com to assist you with this process.

GAMSTOP — National Self-Exclusion

Our MrQ Casino platform is fully integrated with GAMSTOP, the UK's free national self-exclusion scheme. If you have registered with GAMSTOP, you will not be able to access our site. We urge any player who is concerned about their gambling habits to register with GAMSTOP at gamstop.co.uk — this will restrict access across all GAMSTOP-registered UK gambling sites simultaneously.

Affordability and Financial Vulnerability Checks

At MrQ, we carry out affordability and financial vulnerability checks using third-party data sources. These checks use a soft credit footprint and have no impact on your credit score. We conduct these checks to ensure that gambling on our platform remains within reasonable financial means for our customers and to identify signs of financial vulnerability at the earliest possible stage.

Player Funds Protection

We hold all player funds in a separate client funds account, completely independent of our operating and corporate funds. This arrangement ensures that in the event of insolvency, your funds can be distributed back to you. This meets the UK Gambling Commission's segregation requirement at the level of medium protection. Your money is safe with MrQ Casino — we take that responsibility extremely seriously.

Support Organisations

We at MrQ encourage anyone who is experiencing difficulties related to gambling to reach out for support. The following free, confidential services are available to anyone in the UK:

  • GambleAware — gambleaware.org | National Gambling Helpline: 0808 8020 133
  • GamCare — gamcare.org.uk | Helpline: 0808 8020 133
  • GAMSTOP — gamstop.co.uk (free national self-exclusion)
  • IBAS — Independent Betting Adjudication Service for dispute resolution: adjudication@ibas-uk.co.uk
  • Gordon Moody — gordonmoody.org.uk (residential treatment for gambling addiction)
  • Gamblers Anonymous — gamblersanonymous.org.uk

Protecting Young People

Our MrQ platform has a strict minimum age of 18. We strongly recommend that any adult who shares a device with young people makes use of parental control and content filtering software. Tools such as Net Nanny, Gamban and Cybersitter can help prevent underage access to gambling websites, including MrQ Casino. We are committed to ensuring that gambling never reaches those who are not old enough or not in a position to make informed choices about it.

Contact Us About Responsible Gaming

If you have any questions about our responsible gaming tools, wish to set a Spend Limit, activate a Time-Out or request self-exclusion, please contact our team at any time. We are available 24/7 via live chat on the MrQ website or app, or by email at support@mrq.com. You can also write to us at MrQ, PO Box 1243, St. Albans, AL1 9JH. Please include your username in any postal correspondence.

We at MrQ Casino are here to make sure that every experience on our platform — whether you are playing mrq slots, enjoying mrq bingo, or spinning with mrq free spins — remains safe, controlled and genuinely fun. Gambling should always be a choice, never a compulsion, and we are here to support you every step of the way. New players can also explore our MrQ Casino bonus offers, and getting started is simple through the MrQ Casino sign up process.

Content updated: July 21, 2026