MrQ Privacy Policy

At MrQ, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile app, or any of our services. We operate as Tek Fox Ltd, a company incorporated under the laws of Malta (company registration number C96152), with our registered address at The Brewhouse, Mdina Road, Birkirkara, CBD 2010, Malta. Our MrQ platform is licensed and regulated by the UK Gambling Commission under account number 60629, and we are fully committed to handling your data in accordance with applicable UK data protection legislation.

By accessing MrQ Casino, registering an account, or using any feature of our services — including the MrQ app, MrQ login, MrQ slots, or MrQ bingo — you acknowledge that you have read and understood this policy. If you have any questions, please contact us at support@mrq.com or write to us at MrQ, PO Box 1243, St. Albans, AL1 9JH.

1. Information We Collect

When you interact with our MrQ Casino services, we may collect a range of personal information to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

Registration data: your full name, date of birth, email address, postal address, and phone number provided when you create your MrQ login.
Identity verification data: documents required to verify your age and identity as part of our KYC (Know Your Customer) obligations under UK Gambling Commission requirements.
Financial data: payment method details such as debit card numbers, PayPal account information, or open banking data used to process deposits and withdrawals. Please note that on your bank statement, transactions may appear as "MrQ" or "TekFox".
Gaming activity: records of your gameplay across MrQ slots, MrQ bingo, live casino sessions, and all other products available at our MrQ online casino.
Device and technical data: IP address, browser type, operating system, and information collected via the MrQ casino app or MrQ login app to optimise your experience.
Communications data: records of all live chat sessions, emails sent to support@mrq.com, and any postal correspondence. Please note that all calls and chats are recorded.
Promotional and bonus data: information relating to your participation in offers such as MrQ free spins, MrQ casino bonus promotions, and referral programmes.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

2.1 Account Management and Service Delivery

We use your registration and identity data to create and maintain your account, facilitate your MrQ casino login, and ensure that only eligible players — those aged 18 or over and located within the United Kingdom — can access our services. We use your financial data to process deposits (minimum £10) and withdrawals (minimum £10), including our Instant Withdrawal Guarantee feature, which aims to process payouts within 60 seconds.

2.2 Legal and Regulatory Compliance

As a UK Gambling Commission licence holder, we are legally required to conduct affordability and financial vulnerability checks, which may involve a soft credit footprint with no impact on your credit score. We also carry out anti-money laundering checks and responsible gambling assessments. At MrQ, we maintain player funds in a separate client funds account at the "medium protection" level of segregation as defined by the Gambling Commission, independent of our operating and corporate funds.

2.3 Safer Gambling

Our MrQ Casino platform integrates a range of safer gambling tools. We use your data to apply and monitor Spend Limits (daily, weekly, and monthly), Reality Checks, Time-Out periods, and Self-Exclusion arrangements. We are registered with GAMSTOP, and we may share or receive data through this scheme to honour self-exclusion requests. If you use the MrQ app or MrQ casino app and have self-excluded, access to your account will be restricted accordingly.

2.4 Marketing and Promotions

Where you have given your consent, we may contact you with information about promotions available at MrQ UK — such as MrQ free spins offers, weekly slot promotions, Q's Friday Night Frenzy, and the Refer a Friend programme. You may opt out of marketing communications at any time by contacting support@mrq.com or updating your preferences within your account settings.

2.5 Security and Fraud Prevention

We use technical and gaming activity data to detect and prevent fraud, Prohibited Activities (including VPN or proxy use, duplicate accounts, and bot activity), and any misuse of MrQ casino bonus offers or MrQ promo code promotions. Our SSL encryption protects all data transmitted across our platform, and card payments are handled in a PCI-compliant manner.

3. Sharing Your Information

We do not sell your personal data. However, we may share it with trusted third parties in the following circumstances:

Game providers and technology partners: such as Evolution, Pragmatic Play, Blueprint Gaming, and our in-house studio Goosicorn, to the extent necessary to deliver gaming services.
Payment processors: including Visa, Mastercard, PayPal, and Open Banking providers, to facilitate secure transactions.
Regulatory and law enforcement bodies: including the UK Gambling Commission, HMRC, and law enforcement agencies, where we are legally required to disclose data.
Alternative Dispute Resolution providers: specifically the Independent Betting Adjudication Service (IBAS), should a complaint escalate beyond our internal process.
Credit reference and affordability check agencies: for the purpose of verifying financial eligibility and protecting players from harm.
GAMSTOP: to enforce self-exclusion agreements in compliance with UK safer gambling obligations.

4. Data Retention

We retain your personal data for as long as your account is active and for such periods thereafter as required by UK law and regulatory guidance. In particular, we are required to retain transaction and identity records for a minimum of five years following the end of our relationship with you. Gaming activity logs and communications records may be held for similar periods for compliance and dispute resolution purposes.

5. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

The right to access the data we hold about you
The right to rectify inaccurate or incomplete data
The right to erasure, subject to legal and regulatory retention obligations
The right to restrict or object to certain types of processing
The right to data portability
The right to withdraw consent to marketing at any time

To exercise any of these rights, please contact us at support@mrq.com. We will respond within the timeframes required by applicable law. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

6. Cookies and Tracking Technologies

Our MrQ online casino uses cookies and similar tracking technologies to ensure the site functions correctly, improve user experience, and support our analytics. This applies whether you access us via desktop browser or through the MrQ casino app download. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform, including the MrQ login process.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make significant changes, we will notify you by email or via a prominent notice on our platform. Continued use of MrQ — including the MrQ app, MrQ bingo login, or MrQ casino login — following any update constitutes your acceptance of the revised policy. This policy is governed by the laws of England and Wales.

For any privacy-related queries, please reach out to us at support@mrq.com or write to MrQ, PO Box 1243, St. Albans, AL1 9JH. We are here to help and committed to protecting your data every step of the way.

Content updated: July 21, 2026